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Verify guest’s method of payment and follow established credit-check procedures adheres to credit, check-cashing, and cash-handling policies and procedures post and file all charges to guest master and city ledger accounts, follow procedures for issuing and closing safe deposit boxes understands proper mailing, packaging, and message-handling procedures Review guest reservation status and identify the length of time that guests will spend with us present options and alternatives to guests, help guest in making choices use suggestive selling techniques to promote rooms and other services offer by the propertyĪccommodate guests with registration, assign hotel rooms, generate secure room cards and assist guests with special requests if needed assists in pre-registration and reservation of rooms for upcoming reservations monitor and track same day reservations and future reservations when necessary understanding of the cancellation procedures understand room status and room status tracking Serve as Concierge to guests (may include making restaurant reservations, providing directions, recommending area attractions, etc.) becoming familiar with the property location, types of rooms available and location of rooms, room rates, and activities and services that are offered by the property
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